What is Flash Mobile Delivery?

Flash Mobile Delivery is a digital ticketing system, with tickets assigned directly to fans attending.

This will now be the only customer admission method at venues including The O2 and The SSE Arena, Wembley. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app.

Flash Mobile Delivery allows you to manage your tickets digitally, with the option of transferring them easily amongst your party right up until show time.


Why is Flash Mobile Delivery being launched?

We’re launching the brand new technology to give fans of live entertainment a faster and fairer ticketing experience.

We’ve listened to customers asking for more to be done against unfair secondary ticketing practices and Flash Mobile Delivery tickets come equipped with a dynamically changing barcode system, which ensures that the tickets cannot be copied or shared illegally on any other websites, emphasising AXS’ ongoing commitment to combatting touts.


How can I use Flash Mobile Delivery?

Take a moment to watch the videos below!


AXS

Download the AXS App

Click the buttons below, to download the free AXS App. If you are travelling to a show from outside of the UK, you will need to change your country setting in the download store to UK.

watch our detailed guide...

AXS

Set Up AXS Account

Once installed, open the app and hit the main menu button. If you already have an AXS Account, you can sign in with your existing details. Otherwise, tap on 'create account'.

Now that you've logged in, you can either purchase tickets or view previous purchases in ‘MY EVENTS’.

watch our detailed guide...

AXS

Going in a Group? Transfer Tickets!

Your mate's running late and you don't want to wait? You can transfer your tickets in an instant.

Ticket recipients can enter the event using their own ticket, in their own time. No need to hang around or miss the start of the show!

watch our detailed guide...

AXS

Get Scanned & Get In!

Open up your ticket in the app and head to the entrance. Our friendly door staff will scan the digital barcode and you'll be inside in no time!

Flash Mobile technology refreshes ticket barcodes every 59 seconds and works even without a wifi connection or a data signal.

If you have any questions at the event, head straight to the venue’s Box Office where one of the team can help you.

watch our detailed guide...

Further Info & FAQs

New for AXS this year is Flash Mobile Delivery! This digital ticketing system is part of some exciting new ticketing procedures being implemented for concerts at The O2 and The SSE Arena, Wembley.

This simple and easy to use system will replace the older, less flexible model of the print at home PDF ticket. It is a real step forward for fans of live entertainment – to find out all about it – see below!

Getting Started

What is Flash Mobile Delivery?

Flash Mobile Delivery is a digital ticketing system and the only admission method at The O2 and The SSE Arena, Wembley. It eliminates paper tickets and allows you to enter events with a quick scan of your ticket on an app. Flash Mobile Delivery allows you to manage your tickets digitally. In the future, it will also give you the ability to sell and buy seats through AXS Official Resale endorsed by the venues.

Why is Flash Mobile Delivery being launched?

Flash Mobile Delivery allows for convenience, flexibility and security. Fans can manage tickets digitally and remain assured that all tickets are authentic and secure. The move to Flash Mobile Delivery is designed to put tickets in the hands of fans, not touts.

How does the system give fans security?

To alleviate the problems surrounding counterfeiting, all tickets are assigned to individuals via Flash Mobile Delivery. This includes a dynamically changing barcode system, which ensures that the tickets cannot be copied or shared illegally, emphasising AXS’ ongoing commitment to combatting touts. By eliminating paper tickets fans are guaranteed easy entry to the venue, either as a group or individually, through simply scanning their app.

How do I create an account for my Flash Mobile Delivery ticket?

Visit AXS.com or the AXS app and click on ‘Sign Up’ at the top of the page. You will be asked to enter some basic account information. After completing the information, you are free to buy tickets and manage them in your account.

See our "How to" - Clips here.

You can also register using the AXS mobile app. The mobile app is compatible with iOS 10.0.0 or later for iPhone and with Android 4.1.2 or later for the Android devices.

What if I don't want to use Flash Mobile Delivery?

Flash will be the only delivery option available for The O2 or The SSE Arena, Wembley events on sale after 26 November 2018.

How will I know my tickets have been delivered to my account?

You will receive an email notifying you of the delivery.

Entering the venue

How do I get into the venue?

With Flash Mobile Delivery, your one of a kind barcode gets you into the venue quickly.

Please have your Flash Mobile Delivery barcode displayed via the AXS or venue app when you approach the venue entrance, Wi-Fi is available at all entrances, but your ticket will work without wifi in place.

Show your Flash Mobile Delivery ticket to the Guest Services Representative who will scan it through a hand-held device and admit you to the venue.

Enjoy the show!

What happens if people do not have the ability to download the AXS App or have a smart phone?

If you do not have a smart phone, another way to gain entry to the venue is with the credit/debit card used to make the booking. To use this option, all members of the booking will need to be with the ticket purchaser. You must provide your actual credit/debit card that you used for the purchase along with some photo ID (such as a driving licence or passport) in order to enter the event. The name on your photo ID must match the name on the credit/debit card used for the ticket purchase, otherwise you will be refused entry to the event. If you have a new card since the time of booking, you’ll need to contact customer services to update the booking details.

Also, you can go to your AXS Account on a desktop computer and forward your tickets to a friend with a smart phone and enter with them.

What if I lose my phone / run out of battery?

Please visit the box office at the venue on show night.

What about the recent system of putting names on tickets – how does this work with Flash Mobile Delivery?

As the Flash Mobile Delivery tickets are based on a person’s identity, the name of the owner of the ticket automatically transfers once sold. Names are automatically added, adding a layer of security.

Transferring on Flash Mobile Delivery

Transferring your seats

A seat transfer allows you to give each guest in your party their own entry ticket digitally via Flash Mobile Delivery. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the entrance to walk in together. There is no fee for transferring seats and you are able to make unlimited transfers.

This is done simply through the AXS or venue app – and can be done right up to the event (one hour after door time).

By following the instructions below, you can transfer tickets simply and quickly – leaving you to enter the venue with your guests to join you later.

For more information – please watch this video.

Following these instructions, your guests will be able to enter when they arrive using their own Flash Mobile Delivery ticket. Make sure your friends have downloaded the AXS App to be prepared!

Can I cancel a transfer?

It depends on whether the guests you are transferring to already have an AXS Account. If they already have an account, the seats are transferred instantaneously to their account, so you cannot cancel a transfer once you have initiated it. If the people you are transferring to do not have an AXS Account and do not pick up the tickets you have transferred, you can cancel a transfer.

How many times can a ticket be transferred?

There is no limit on how many times a ticket can be transferred.

Are there any tickets that are not transferable?

There may be times where a block on transferability is requested by the promoter – if this happens, this will be marked clearly at purchase stage.

I bought tickets as a gift for somebody, how do I give them these to them if I am not attending the event?

You can select the transfer option in your account and send them the tickets directly.

What if my friends arrive later than me?

You can transfer the tickets with them in a few easy steps.

Can I share screen shots of the tickets with friends?

No – Flash Mobile Delivery tickets include an anti-tout mechanism that ensures the tickets cannot be copied, as part of this, the bar code changes within the AXS App every 59 seconds.

AXS Official Resale

COMING SOON: we will be introducing our fan-fair re-sale system – AXS Official Resale – that will enable you to sell your tickets if you can no longer attend and give you the opportunity to buy tickets on a fair capped re-sale platform from other fans!

I have more questions

If the above has not answered a question for you, please contact us directly HERE.